Sirocco Podcasts - CRM the right way

Hossam Al-Saeed, Head of Customer Experience at Nissan - The Sirocco Sessions

In this episode of The Sirocco Sessions, we sit down with Hossam Al-Saeed—Head of Customer Experience at Nissan Middle East—to explore how data, technology, and innovation are reshaping the automotive industry.

Hossam shares insights on building brand loyalty, navigating the dealership model, and delivering a physical and digital customer journey. We also dive into how AI and connected vehicles are driving real-time insights, enhancing safety, and creating more personalized experiences. Whether you’re a marketing enthusiast or simply curious about the future of cars, this conversation offers a compelling look at how Nissan is blending heritage, technology, and customer-centric thinking to “defy ordinary.”

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Sirocco bridges the gap between business needs, processes, and technology through vendor-agnostic consultancy, unrivaled CRM expertise, and a customer-centric approach. 

The meaning of Q in CPQ

In this episode we will on a high level cover the Q, the Quote part of CPQ

The meaning of P in CPQ and Guided Selling

In this episode we will on a high level cover the P, the Pricing pricing part of CPQ and what Guided Selling is

The meaning of C in CPQ

In this episode we will on a high level cover the C, the Configure part in CPQ

Salesforce B2B Commerce Cloud - discussion with Niklas Wikström, Jasmin Brandstätter and Laith Al-Hashimi

This episode is based on the Youtube Live and Facebook Live event held on May 27th, 2021.

 

Niklas Wikström, Managing Director of Sirocco Arabia, Jasmin Brandstätter, Salesforce Application Specialist from Sirocco and Laith Al-Hashimi, founder and group CEO of Sirocco discuss Salesforce B2B Commerce Cloud - the benefits and business value it can bring to any business as well as a brief demo.

You can find the Youtube live event here https://youtu.be/0Pzu8oeHQtw

CRM - a survival strategy - discussion with Thordur Gunthorson - SugarCRM

A conversation with Thordur Gunthorsson, Regional Sales Director at SugarCRM, about how COVID-19 has affected us all, and the focus and importance this has put on CRM for companies managing their sales and activities remotely.

CRM - a survival strategy - discussion with Christian Conradsen - Salesforce

A conversation with Christian Conradsen, Country Leader Alliances and Channels Sweden at Salesforce, about how COVID-19 has affected us all, and the focus and importance this has put on CRM for companies managing their sales and activities remotely.

This episode is in Swedish.

CRM - a survival strategy - discussion with Peter Rhodin - Microsoft

A conversation with Peter Rhodin, Partner Technology Strategist at Microsoft, about how COVID-19 has affected us all, and the focus and importance this has put on CRM for companies managing their sales and activities remotely.

This episode is in Swedish.